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frequently asked questions

1. What is Melíora Skincare?

Melíora Skincare is a science-backed skincare brand focused on creating effective, gentle, and thoughtfully formulated products. Our products combine clinically proven active ingredients with skin-loving botanicals to help you achieve healthier, balanced skin.

2. Are Melíora products suitable for all skin types?

Yes. Our formulations are designed to be suitable for most skin types, including normal, oily, combination, and sensitive skin. However, every individual's skin is unique, so we recommend performing a patch test before first use.

3. Are your products dermatologically tested?

Our products are formulated with skin safety and efficacy in mind using carefully selected ingredients. Please refer to individual product pages for specific testing information.

4. Are Melíora products cruelty-free?

Yes. Melíora Skincare does not test its finished products on animals and is committed to responsible and ethical skincare practices.

5. Do your products contain parabens or sulfates?

Our formulations are developed without unnecessary harsh ingredients. Please check the ingredient list on each product page for complete formulation details.

6. How long does shipping take?

Estimated delivery times are:

  • Metro Cities: 2 to 4 business days
  • Other Cities: 3 to 6 business days
  • Remote Locations: 5 to 8 business days

Delivery times may vary depending on your location and courier partner.

7. Do you offer free shipping?

Yes. Shipping charges for other orders will be calculated during checkout.

8. Can I cancel my order?

Please contact us within 48 hours of receiving your order with your order number and clear photographs of the product and packaging. Our support team will assist you with a replacement or refund if applicable.

How can I contact customer support?

You can reach our customer support team through:

Email: info@melioraskincare.in